When you configure the account-level suppression list, you specify whether to add addresses to the list if they cause permanent undeliverability, complaints, or both.
You can manually add or remove individual or bulk addresses from the account-level suppression list using the Amazon SES API v2.
Note
To add or remove addresses in bulk, you must have production access. For more information about the sandbox, see Exiting the Amazon SES Sandbox.
Amazon SES also includes a global suppression list. For more information, see Using the Global Suppression List in Amazon SES.
Considerations for the account-level suppression list
You should consider the following factors when using the account-level suppression list:
- If you started using Amazon SES after November 25, 2019, your account is configured to use the account-level suppression list by default for both undeliverables and complaints. If you started using Amazon SES before this date, you must enable this feature using the PutAccountSuppressionAttributes operation in the Amazon SES API.
- If you try to send a message to an address in the account-level suppression list, Amazon SES accepts the message but does not send it.
- Amazon SES does not count the messages you send to addresses on the account-level suppression list towards the undeliverability rate for your account.
- Amazon SES counts the messages you send to addresses on the account-level suppression list towards your daily sent quota.
- Email addresses on the account-level suppression list remain there until you remove them using the DeleteSuppressedDestination operation in the Amazon SES API v2.
- If your account's ability to send email messages is interrupted, Amazon SES will automatically delete the addresses in the account-level suppression list after 90 days. If your account's ability to send email messages is restored before this 90-day retention period ends, the addresses in the account-level suppression list will not be deleted.
- Gmail does not provide complaint data to Amazon SES. If a recipient uses the spam button in the Gmail web client to report a message they received from you as spam, it will not be added to the account-level suppression list.
- You can enable the account-level suppression list if your account is in the Amazon SES Sandbox. However, you cannot create the PutSuppressed destination or import job until your account is removed from the sandbox. For more information about the sandbox, see Leaving the Amazon SES Sandbox.
When you use the account-level suppression list, Amazon SES also adds addresses that cause permanent undeliverables to the global suppression list.